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Privacy & Security

We recognize that the privacy and confidentiality of your personal and financial information is of the utmost importance.

Why do I need to enter my birth date?

  • Many of our programs are age-specific, therefore knowing the participant's date of birth is required to validate the registration.

Is my personal and financial information secure?

  • All transactions that the City processes are Payment Card Industry Data Security Standard (PCI DSS) and Freedom of Information and Protection of Privacy Act (FOIP) compliant.
  • If your bank subscribes to either Verified by Visa or Mastercard Secure Code you will be asked to answer a question to confirm your identity. The questions asked vary by each bank and your bank's logo will be displayed on the screen.

What is your privacy policy?

  • The City of St. Albert recognizes that the privacy and confidentiality of a person's personal information is important and the City's full privacy policy ↗ is available online.

Who can I contact with a concern?

  • Questions related to a privacy concern should be directed to the City's Manager of Privacy and Records ↗ in Legislative Services.

Help


Contact Us

Can't find the answer you're looking for? Please contact us so we can help:

  • For Aquatics 780-459-1553 or fprc@stalbert.ca
  • For Arts or Culture 780-459-1585 or jflower@stalbert.ca
  • For Fitness or Recreation 780-418-6088 or spquestions@stalbert.ca
Need help?

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For Fitness or Recreation Inquiries

Email: spquestions@stalbert.ca
Phone: 780-418-6088
In-Person: 400 Campbell Road ↗

For Aquatics Inquiries

Email: fprc@stalbert.ca
Phone: 780-459-1553
In-Person: 4 Cunningham Road ↗

For Arts & Culture Inquiries

Email: culture@stalbert.ca
Phone: 780-459-1600
In-Person: 5 St. Anne Street ↗

City of St. Albert

5 St. Anne Street, St. Albert, Alberta
Canada, T8N 3Z9 (view map ↗)
 
Phone: 780-459-1500 (8am-5pm, M-F)
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We respectfully acknowledge that we are on Treaty 6 territory, traditional lands of First Nations and Metis peoples. Our reconciliation process ›

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