Privacy & Security
We recognize that the privacy and confidentiality of your personal and financial information is of the utmost importance.
Why do I need to enter my birth date?
- Many of our programs are age-specific, therefore knowing the participant's date of birth is required to validate the registration.
Is my personal and financial information secure?
- All transactions that the City processes are Payment Card Industry Data Security Standard (PCI DSS) and Freedom of Information and Protection of Privacy Act (FOIP) compliant.
- If your bank subscribes to either Verified by Visa or Mastercard Secure Code you will be asked to answer a question to confirm your identity. The questions asked vary by each bank and your bank's logo will be displayed on the screen.
Who can I contact with a concern?
- Questions related to a privacy concern should be directed to the City's Manager of Privacy and Records ↗ in Legislative Services.
If you haven't found an answer to your question the website's footer lists the contact details for three City facilities and departments that can help you with any program, drop-in, or facility questions you may have.