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Help

Have questions about how our system works? Our help section will walk you through common site tasks and issues, and answer questions about your account and participating in our programs and drop-in activities.

Getting Started

Learn how to complete common site tasks such as registering or adding family members.

Solving Problems

Learn how to interpret common error notices and what steps are needed to solve the issue.

Registrations & Payments

Below you'll find answers to the questions we get asked the most about registering for a City of St. Albert program.

Notes for Existing Customers

Find out what our system change means for your memberships, account history, credits and other useful details.

Managing Your Account

Learn how to edit your profile, view membership and course details, and view your records.

Privacy & Security

We recognize that the privacy and confidentiality of your personal and financial information is of the utmost importance.

Booking a Facility

This website only allows users to check the availability of the City’s arenas or indoor and outdoor facilities. Additional information on booking a facility is available from the City's website ↗.

Where to find help?

The footer of this website lists the contact details for three City facilities and departments that can help you with any program, drop-in, or facility questions you may have. You can also find additional information on the Arts & Culture ↗, Fountain Park Recreation Centre ↗, Recreation & Parks ↗, and Servus Credit Union Place ↗ sections of the City's main website.

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